Contact Us

Transport Information

• Transport Infoline: For timetables, travel plans, ticket and fare information call the Transport Infoline on 131 500 between 6.00am and 10.00pm seven days a week; interactive voice response 24 hours a day.

  TTY (Teletypewriter service) for hearing and speech impaired customers phone 1800 637 500

  You can also find timetables and do inter-modal travel plans on the Transport Infoline website www.131500.info

• TransitShops: For face-to-face contact, visit one of friendly TransitShop staff.

Customer Feedback

To make a suggestion or offer a compliment or complaint, please use the Transport Infoline feedback form. Alternatively, you can call 131 500, then press 5 and 2 to provide feedback via the Your Say Line.

Correspondence

Customer Relations
PO Box 2557
Strawberry Hills 2012

Lost Property Enquiries

• Sydney Buses Lost Property is managed at the Depot level so you need to contact the appropriate depot. Download the PDF depot list with Lost Property numbers or call 131 500 for assistance.
• Newcastle Buses - phone: (02) 4974 1600 (8.00am - 4.30pm)
• Newcastle Ferries - phone: (02) 4974 1160 (8.00am - 4.30pm)

Traffic Reports

You can view live traffic reports in NSW on the RTA website.

To report or listen to any traffic delays phone the Transport Management Centre on 131 700.

Corporate Enquiries

For corporate enquiries, please call our Switchboard on (02) 9245 5777 or call 131 500 and follow the prompts. Our switchboard is open Monday to Friday from 9.00am until 5.00pm.

Head Office
We are located at:

219-241 Cleveland Street
Strawberry Hills 2010

• School Passes

  Our School Passes section can be contacted between the hours of 8.00am until 4.00pm, Monday to Friday:

  Telephone: (02) 9245 5300
  Fax: (02) 9245 5331
  Email: ssts@sta.nsw.gov.au
  Address: Student Passes Unit
  PO Box 2557
  Strawberry Hills, NSW 2012



• Recruitment

  Our Recruitment Unit can be contacted on (02) 9245 5333 between 8.30am and 4.30pm Monday to Friday. Read more about State Transit employment opportunities.

• Bus Charters

  If you wish to hire a bus, you need to contact the relevant Charters Officer in the region you plan to travel in. Visit our Charter section for more detail.

• Media Enquiries

  For all Media enquiries call (02) 9245 5488.